Europe’s biggest airline, Ryanair, is facing enforcement action from the the Civil Aviation Authority, Britain’s aviation regulator, for “persistently misleading” (pdf) passengers about their compensation rights following the cancellation of around 20,000 flights.
Yesterday (Sept. 27), Ryanair canceled 18,000 flights, on top of the 2,000 announced last week, because it didn’t properly schedule time off for its pilots. A recent change to the way it organizes vacations left the airline with a backlog of staff who need to take a holiday, leading to a shortage of pilots.
The CAA said in a statement that after both sets of cancellations, Ryanair failed to provide customers with “necessary and accurate” information about the fact that the carrier is obligated to refund all expenses incurred as a result of the flight cancellations.
This includes accommodation and meals as well as transfer costs to re-route passengers on other airlines when no suitable alternative is available.
Read more: Ryanair flight cancellation list info, CAA updates, routes, compensation, consumer rights — Quartz
Yesterday (Sept. 27), Ryanair canceled 18,000 flights, on top of the 2,000 announced last week, because it didn’t properly schedule time off for its pilots. A recent change to the way it organizes vacations left the airline with a backlog of staff who need to take a holiday, leading to a shortage of pilots.
The CAA said in a statement that after both sets of cancellations, Ryanair failed to provide customers with “necessary and accurate” information about the fact that the carrier is obligated to refund all expenses incurred as a result of the flight cancellations.
This includes accommodation and meals as well as transfer costs to re-route passengers on other airlines when no suitable alternative is available.
Read more: Ryanair flight cancellation list info, CAA updates, routes, compensation, consumer rights — Quartz
