Europe’s biggest airline, Ryanair, is facing enforcement action from the
the Civil Aviation Authority, Britain’s aviation regulator
, for “
persistently misleading” (pdf) passengers about their compensation rights following the cancellation of around 20,000 flights.
Yesterday (Sept. 27), Ryanair canceled
18,000 flights, on top of the
2,000 announced last week, because it
didn’t properly schedule
time off for its pilots. A recent change to the way it organizes
vacations left the airline with a backlog of staff who need to take a
holiday, leading to a shortage of pilots.
The CAA said in a statement that after both sets of cancellations,
Ryanair failed to provide customers with “necessary and accurate”
information about the fact that the carrier is obligated to refund all
expenses incurred as a result of the flight cancellations.
This includes
accommodation and meals as well as transfer costs to re-route
passengers on other airlines when no suitable alternative is available.
Read more: Ryanair flight cancellation list info, CAA updates, routes, compensation, consumer rights — Quartz
